FreightInsure, our Privacy Policy

FreightInsure Pty Ltd is subject to the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APPs”).

This Privacy Policy explains how and why we collect, use, hold and disclose your personal information. It also explains how you can access and correct your personal information, and how to make a complaint if you are not satisfied with the way we have dealt with your personal information.

In this privacy policy, “FreightInsure”, “we”, “us” and “our” means FreightInsure Pty Ltd ABN 56 659 137 550.

What is personal information

FreightInsure considers “Personal Information” to mean any information or opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.

What personal information do we collect and hold, and how do we use it?

We collect information about you from your interactions with us, for example when you use our online forms to quote for a new policy. The personal information which we collect and hold about you may include: a person’s name, address, phone number, email address, details of any property you insure, and your financial details, including credit card or bank account details if you pay us by direct debit. This information may include associated meta data, possibly including geolocation data. It may include information about your use of our services, information needed for insurance policies you investigate and related claims, details of enquiries or complaints you make.

How we collect your personal information

We may collect personal information from you whenever you input such information into our website, online insurance or freight booking forms or APIs, claim forms or complaint forms. We may also collect information about you from third parties in some circumstances, including other people who may have relevant information about a consignment you have covered, and insurance policy you have quoted or bound, or an insurance claim you have made.

We also collect cookies from your computer which enable us to tell when you use our online tools or website and also to help customise your website experience. They help websites remember information about your visit, like your country, language and other settings. They can also help make your next visit easier. In some cases cookies may identify users. You can adjust your browser settings to be notified when you receive a cookie and decide if you want to accept it. Please note that if you choose to disable some categories of cookies that we use, you may experience reduced functionality or be prevented from using our website altogether. To learn more on how to disable cookies on your browser, please consult your browser “help” section or go to aboutcookies.org.

What if you don’t provide some information to us?

Under insurance laws you have a duty to disclose information which is relevant to the insurer’s decision to insure you. We can only fully assist in issuing or arranging your insurance or with any claim you make if we have all the relevant information. If you do not provide us with your personal information, we may not be able to provide you with our services, communicate with you or respond to your enquiries.

Purpose of collection

The purpose for which we collect, hold and use your personal information is to:

– act as an agent for insurers, arrange a quote for insurance or issue an insurance policy for you;

– handle any claims you may make;

– taking any recovery action;

– contact you in response to a query or complaint, or if we need to tell you something important, comply with our legal obligations, or assist government and law enforcement agencies or regulators;

– report to our referral or distribution partners; and

– make special offers or offer other services and products provided by us or those we have an association with, that might be of interest to you.

How do we store and hold personal information?

We generally store and hold information about you electronically in computer systems. We try to keep physical copies of information to a minimum, although we do keep some paper files that may contain personal information and these files are archived and stored securely by external Australian storage providers.

We implement and maintain processes and security measures to protect the personal information which we hold from misuse, interference or loss, and from unauthorized access, modification or disclosure. These processes and systems include maintaining:

– physical security over our premises and physical records using industry standard security measures;

– computer and network security, for example through firewalls, user identifiers and passwords.

When we no longer need your personal information for permitted reasons we will take reasonable steps to destroy or de-identify it.

By proceeding to acquire our services and products you consent and agree that FreightInsure reserves the right to retain your personal information for a ten (10) year retention period to comply with its regulatory or contractual obligations. Where permitted by law, individuals may request de-identification of their personal information. However, we may be required to retain identifiable information under legal obligations, such as AML/CTF laws, before de-identification can occur.

Who do we disclose your personal information to and why?

Your personal information is not sold, traded, or rented out, rather is used and disclosed in the course of our business operations. We customarily disclose or transfer your information to:

– our representatives, agents or contractors who provide services to us or on our behalf, including our legal, accounting and other professional advisors;

– insurers, insurance intermediaries, underwriting agents and reinsurers;

– our referral or distribution partners (if you have purchased through us as a result of a referral or third-party distributor, respectively);

– our related companies;

– anyone the Insurer has appointed to assist in insurance claims, including claim assessors, loss adjustors and lawyers;

– financial institutions or service providers with an interest in any goods or property insured; and

– any other person authorised by you.

Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information directly from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.

If the ownership or control of all or part of FreightInsure changes, we may transfer your personal information to the new owner.

Access to and correction of personal information

You may obtain access to the personal information we hold about you and request to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below. There are some circumstances in which we are not required to give you access to your personal information. In these cases we will advise you as soon as possible and give reasons for our refusal.

There is no charge for requesting access to your personal information but we may require you to meet our reasonable costs in providing you with access (such as costs for time spent on collating large amounts of material).

We will respond to your request for access or correction within a reasonable time.

Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by the Privacy Manager and we may seek further information from you to clarify your concerns. We will consider your complaint through our internal complaints resolution process and endeavour to respond with a final decision within 30 calendar days of you first making the complaint if all necessary information has been provided. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you can approach an independent advisor or contact the Office of the Australian Information Commissioner (www.oaic.gov.au) for guidance on possible alternative courses of action.

Disclosure of personal information to overseas recipients

Your personal information may be disclosed to our related companies and third parties who provide services to us or on our behalf, some of whom are located overseas. Our overseas providers are currently located in Sri Lanka. Our overseas providers may change from time to time, and we may need to disclose personal information to other countries not listed or persons located in the European Union.

If your personal information is sent to a recipient in a country with data protection laws which are at least substantially similar to the Australian Privacy Principles, and where there are mechanisms available to you to enforce protection of your personal information under that overseas law, we will not be liable for a breach of the Australian Privacy Principles if your personal information is mishandled in that jurisdiction. If your personal information is transferred to a jurisdiction which does not have data protection laws as comprehensive as Australia’s, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the Australian Privacy Principles and relevant Australian laws.

Changes to privacy policy

This policy was last updated in June 2025. We may change this privacy policy from time to time. You can obtain a copy of our current privacy policy from our website or by contacting us using the details below.

How to contact us about privacy

If you have any queries, wish to seek access to your personal information, or have a complaint about our privacy practices, you may contact us via: feedback@freightinsure.com.au.