FreightInsure, our Privacy Policy

FreightInsure Pty Ltd is subject to the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).

This Privacy Policy applies to all personal information collected by FreightInsure Pty Ltd via online quoting forms embedded directly into freight booking systems, or via a website located at www.freightinsure.com.au

In this privacy policy, “FreightInsure”, “we”, “us” and “our” means FreightInsure Pty Ltd ABN 56 659 137 550.

What is personal information

FreightInsure considers “Personal Information” to include any information or an opinion about an identified individual or an individual who is reasonably identifiable:

• whether the information or opinion is true or not; and
• whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.

What information do we collect?

We collect information about you from your interactions with us, for example when you use our online forms to quote for a new policy. The personal information which we collect and hold about you may include: a person’s name, address, phone number, email address, details of any property you insure, and your financial details, including credit card or bank account details if you pay us by direct debit. This information may include associated meta data, possibly including geolocation data.

How we collect your personal information

We may collect personal information from you whenever you input such information into the website.

We also collect cookies from your computer which enable us to tell when you use our online tools or website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

Purpose of collection

The purpose for which we collect, hold and use your personal information is to:

• act as an agent for insurers, arrange a quote for insurance or issue an insurance policy for you;
• assist you with any claims you may make;
• taking any recovery action;
• contact you in response to a query or complaint, or if we need to tell you something important, comply with our legal obligations, or assist government and law enforcement agencies or regulators;
• report to our referral or distribution partners; and
• make special offers or offer other services and products provided by us or those we have an association with, that might be of interest to you.

Who do we disclose your personal information to and why?

Your personal information is not sold, traded, or rented out, rather is used and disclosed in the course of our business operations. We customarily disclose or transfer your information to:

• our representatives, agents or contractors who provide services to us or on our behalf, including our legal, accounting and other professional advisors;
• insurers, insurance intermediaries, underwriting agents and reinsurers;
• our referral or distribution partners (if you have purchased through us as a result of a referral or third-party distributor, respectively);
• our related companies;
• anyone the Insurer has appointed to assist in insurance claims, including claim assessors, loss adjustors and lawyers;
• financial institutions or service providers with an interest in any goods or property insured; and
• any other person authorised by you.

Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information directly from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.

Access to and correction of personal information

You may obtain access to the personal information we hold about you and request to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

 Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by the Privacy Manager and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

Disclosure of personal information to overseas recipients

Your personal information may be disclosed to our related companies and third parties who provide services to us or on our behalf, some of whom are located overseas. Our overseas providers are currently located in Sri Lanka. Our overseas providers may change from time to time, and we may need to disclose personal information to other countries not listed or persons located in the European Union.

If your personal information is sent to a recipient in a country with data protection laws which are at least substantially similar to the Australian Privacy Principles, and where there are mechanisms available to you to enforce protection of your personal information under that overseas law, we will not be liable for a breach of the Australian Privacy Principles if your personal information is mishandled in that jurisdiction. If your personal information is transferred to a jurisdiction which does not have data protection laws as comprehensive as Australia’s, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the Australian Privacy Principles and relevant Australian laws.

Changes to privacy policy

We may change this privacy policy from time to time. You can obtain a copy of our current privacy policy from our website or by contacting us using the details below.

How to contact us about privacy

If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: feedback@freightinsure.com.au .